LOST LIGHT Official Website

Soft Launch FAQs – Apr.28
Soft Launch FAQs – Apr.28

About Lost Light

Q1: What is Lost Light?

Lost Light is a Warfare, Progression, and Competition mobile game developed by NetEase Games featuring the rule of “high risk - high return”.

Q2: What stage is Lost Light at?

Lost Light is currently at the stage of soft launch. It is soft-launched in Australia and New Zealand on Apr 28 this time.


About this Soft Launch

Q1: What is this Lost Light Soft Launch?

It is still a TEST in which the game content is very close to the Launch version, which means there are a lot of things that need to be tested and optimized. Since the game is still under test, there will be a data wipe applied to your character-related data in the future. This data wipe will not affect the items you have purchased in the game. The specific time for the data wipe is to be determined and will be announced in advance.

Q2: What rewards can you obtain from this Soft Launch?

All players participating in this test will receive a mysterious reward. We will confirm the content of rewards and announce it in-game and on the official social media platforms once confirmed.

Q3: How to join the Soft Launch?

This test is available for Android first and only supports devices with RAM 4G and above to download through the Google Play Store in Australia and New Zealand. You can either download the game from Google Play Store or use the following link: https://lostlight.onelink.me/fUb0/3461f4c7

Please delete the CBT version of the game before you download it.

Q4: What are the device requirements?

To enhance your gaming experience, the recommended minimum device requirements are: Android Quad-core CPU, ARM Cortex A53, Up to 2.0GHz (performance close to Snapdragon 835), Android 6.0& above, RAM 4GB, Free storage of 4G.

As the game is under testing, we are sorry that we cannot support more devices so far.

However, we will continue to work on optimization and an optimization update at the end of May is confirmed. Please follow the official communities for more information.

Q5: How much storage space should I reserve for the game?

The size of the Soft Launch version is 2 GB. Please reserve enough space on your mobile before downloading.


About game support

Q1: What if I need support on the game?

You are recommended to make inquiries in-game or by emailing our Customer Service: lostlight@global.netease.com

You can also contact us via the official Facebook Page or the Discord server.

Q2: Where can I report bugs?

We highly recommend you submit bug reports in-game: Setting>>Support>>Bug Report & Crash / Lag Problems so that we can deal with them ASAP.

You can also report bugs by emailing our Customer Service:  lostlight@global.netease.com or completing the Google form pinned at the Discord channel #bug-reports under the FEEDBACK category.

Q3: Where can I report a hacker?

Lost Light has a ZERO tolerance to hackers. We highly recommend you report hackers in-game so that we can deal with them ASAP. You can also report hackers by emailing our Customer Service: lostlight@global.netease.com or completing the Google form pinned at the Discord channel #hacker-reports under the FEEDBACK category.

Q4: What if I have suggestions for the game?

You are recommended to send suggestions in-game: Setting>>Support>>Game Suggestion Collection.

You can also send them to our Customer Service email: lostlight@global.netease.com or by completing the Google form pinned at the Discord channel #suggestions under the FEEDBACK category.


Future plans

Q1: When will this game have an iOS version?

The game will have an available iOS version in the future. Please follow our official website, Facebook page, and Discord server for further notice.

Q2: How can I receive further news on the game?

You are always welcomed to follow our official website and Facebook page for news, join our Discord server to receive various sorts of information as well as have fun discussion, follow our YouTube channel and TikTok to watch Lost Light related videos!


Official Website: https://www.lostlight.game/

Discord: https://discord.gg/lostlightgame

Facebook: https://www.facebook.com/lostlightgame

TikTok: http://tiktok.com/@lostlightofficial